Policies

 

 -To request an appointment please call 401-332-4378 and leave a detailed voicemail and

we will return your call as soon as possible. Please allow us 24 -48 hours to respond. 

Thank you so very much for your patience.

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-Please be advised that due to the high volume of inquiries we are booked 

out about 4 to 6 weeks, this does vary on days and

services requested.

 

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-Our scheduling coordinator will try her best to accommodate your schedule,

we do recommend reaching out a month prior to the date from which you are looking

to schedule an appointment.

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  -All consultation appointments require a nonrefundable $75 payment.

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-All payments/deposits are due at time of scheduling your appointment.​

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 -All hair extension service policies will be explained at time of consultation.

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-All payments/deposits are nonrefundable.

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-Payment/deposits may be paid by Credit card, Apple Pay or Cash app.

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-All remaining balances due at time of service are CASH ONLY.

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-All services are nonrefundable.

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-Gift certificates are not available.

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Cancellation Policies 

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-Courtesy reminders are sent out through text message, 

The 1st is sent out immediately after booking your appointment,

the 2nd is automatically sent 14 days prior to your upcoming appointment and

 the 3rd courtesy reminder is sent 7 days before your appointment. However

if you did not receive them, you are ultimately responsible for your

appointment time that you scheduled. 

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-Hair Extension clients are required to give at least 2 weeks notice in order

to reschedule without a fee. Less notice will result in the loss of your deposit.

You will need to give a new deposit before you are able to rebook.

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-Non-extension services will not be charged a fee if you cancel/reschedule

72 hours in advance of your appointment. 72 hours or less notice will be 

required to a pay the $150 cancellation fee in order to be able to reschedule. 

If you should no-show your appointment you will be inclined to pay

for the total amount of the service you missed before you would be 

considered eligible to reschedule.

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If you should for whatever reason you should No-show your extension installment

appointment you then there for forfeit the purchase of your hair and deposit.

 I am a firm believer in courtesy, it works both ways.

 

 

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COVID / SICKNESS

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-No more than one guest is allowed to enter the studio. Only

the individual having a service done is allowed.

 

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- Clients will not be able to have anyone accompany them into the salon

during their appointment, including children and spouses, so please

plan accordingly.​

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- Hand sanitizer will be at every station, as well as the front of the salon.

We ask that clients sanitize their hands or wash them before

they sit in their stylist’s chair.

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-Thank you for your patience, continued support, and cooperation!

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       -We thank you very much for your interest in Deana Michelle and

we look forward to meeting you all in the near future.

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